efbet's Privacy Policy

1 Introduction & Scope

efbet is an online betting and casino platform that provides safe and transparent services for users in Bangladesh. This Privacy Policy ("Policy") sets out how efbet collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services.

This Policy applies to all efbet services and products — including cricket betting, slot games, live casino, and any promotional activities. By accessing our website or creating an account, you are considered to have consented to the terms set out in this Policy.

If you disagree with any part of this Policy, we ask that you refrain from using our services. For any questions or concerns, please contact us using the method described in the Contact section below.

2 What Information We Collect

efbet may collect various types of personal and non-personal information. The main categories of information are as follows:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for age verification purposes)
• Email address and mobile number
• Current residential address

2.2 Financial Information

• bKash, Nagad, and Rocket mobile banking account numbers
• Deposit and withdrawal transaction history
• Account balance and betting history

2.3 Technical Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Login time, date, and location (geolocation)
• Time spent on pages and navigation patterns

2.4 Communication Information

• Messages and complaints submitted via customer service chat
• Information sent via email
• Promotional consent preferences (opt-in / opt-out)

3 How We Collect Information

efbet may collect your information in the following ways:

• Directly provided information: Information you provide yourself through account registration, deposit or withdrawal requests, form submissions, and contact with customer service.
• Automatically collected information: Information collected automatically via cookies, log files, and similar technologies when you use our website or app.
• Information received from third parties: Information received from payment providers, identity verification services, and anti-fraud partners.
• Information from public sources: Verifiable information from social media or government records where necessary.

4 Purpose of Using Your Information

efbet uses your information only for specific and legitimate purposes. These include:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Age verification (confirming 21+) and enforcing responsible gaming policies
• Preventing fraud, deception, and unauthorized access
• Providing customer service and technical support
• Fulfilling legal and regulatory obligations
• Improving the platform and enhancing the user experience
• Informing you about relevant promotions and offers, subject to your consent

efbet never sells or rents your information to third parties for advertising purposes.

5 Sharing Information with Third Parties

efbet may share your information with third parties only in limited circumstances and for specific purposes:

• Payment processors: With mobile banking service providers such as bKash, Nagad, and Rocket for the purpose of completing transactions.
• Identity verification services: With trusted partners for account verification and fraud prevention.
• Game software providers: Such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and similar providers — limited technical information may be shared for the purpose of delivering game services.
• Legal authorities: Where required to fulfil a legal obligation or in accordance with a government directive.
• Business successors: In the event of a company merger, acquisition, or asset transfer, where the new owner will also be bound by the same privacy policy.

Outside of the above cases, we do not share any of your information with any third party without your prior consent.

6 Cookies & Tracking Technologies

efbet uses cookies and similar technologies to improve the functionality of our platform and to personalize your experience.

Types of cookies used:

• Essential cookies: Necessary for maintaining your login session and running core functions.
• Functionality cookies: For remembering your preferences, language settings, and interface customizations.
• Analytics cookies: For collecting anonymous statistics to monitor and improve platform usage.
• Security cookies: For fraud detection and account protection.

You can disable cookies from your browser settings, however some features of the platform may not function properly as a result.

7 Data Protection & Security

efbet places the highest priority on protecting your personal information. We have implemented the following technical and administrative measures:

• SSL Encryption: All data transmission on our website is secured through 256-bit SSL encryption.
• Data Encryption: Sensitive information is protected using strong encryption methods when stored.
• Access Control: Only authorized staff may view user information, and only for specific purposes.
• Security Monitoring: Unusual activity is detected through continuous system monitoring.
• Regular Audits: Our security measures are regularly assessed and updated.

However, it is not possible to guarantee 100% security when transmitting information over the internet. In the event of any security breach, we will notify you in a timely manner.

8 Data Retention Period

efbet retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or for the period required by legal or regulatory obligations.

• Active accounts: For the entire duration that the account remains active.
• Inactive or closed accounts: For a specified period after account closure, as required by legal obligations.
• Financial transaction records: For the applicable period in compliance with financial regulations.
• Communication history: For as long as necessary to improve customer service quality.

Once the specified period has ended, your information will be securely deleted or anonymized.

9 Your Rights

As a registered user of efbet, you have the following rights regarding your personal information:

• Access: The right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent at any time where information is processed on the basis of your consent.
• Right to Complain: The right to lodge a complaint with the relevant authority if you feel it is necessary.

To exercise these rights, please contact us at the email address listed in the Contact section below. We will respond to your request within a reasonable time.

10 Protection of Minors' Information

efbet's services are for users aged 21 and above only. We never knowingly collect personal information from minors.

We apply an age verification process at the time of account creation. If a user registers by providing false information and this is subsequently proven, the relevant account will be closed immediately and all stored information will be securely deleted.

If you believe a minor is using our platform, please notify our customer service team immediately.

11 Changes to the Policy

efbet reserves the right to update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, registered users may be notified by email or via a notification on the platform.
• Continued use of the platform after changes have been made will be considered as your consent to the new policy.
• If you do not consent to the new policy, you may close your account at any time.

We recommend that you review this page regularly so that you remain informed about the latest policy.

12 Contact

If you have any questions, comments, or information-related requests regarding this Privacy Policy, please contact us. Our dedicated team is ready to assist in both Bengali and English.

When you contact our privacy team directly, we will do our best to respond to your request within a reasonable time.